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#Microsoft outlook issues and troubleshooting how to
#Microsoft outlook issues and troubleshooting Offline
#Microsoft outlook issues and troubleshooting windows

Troubleshooting, known limitations, and restrictions.

Once the profile is known to work, you’ll either want to set that profile up as the default or delete the old profile.

Walk through the Outlook account setup wizard.

In order to recreate your profile, you need to know your account setting, so you should have that information before you begin. I prefer to create a new profile (without deleting the old one)–just in case. When all else fails, you can recreate your MS Outlook profile.

Select Repair from the resulting window.Īfter your computer has rebooted, start Outlook and hope for the best.

Locate the entry for your Microsoft Office installation and select it.

You can run a repair installation of Microsoft Office this will solve problems that standard fixes cannot repair. If Outlook still cannot connect, move on to the next tip. SEE: Six clicks: Outlook shortcuts and secrets to help make you an instant expert (ZDNet)Īfter the repair is complete, close Scanpst and re-open MS Outlook. You should also check the box for Make Backup Of Scanned File Before Repairing in case something goes awry. If Scanpst finds errors in the data file, it will prompt you to click the Repair button. Scanpst will run eight passes over the data file depending on the size of your data file, this can take quite awhile. If you’ve run Scanpst on your data file before, the location will already be in the field.

From the resulting window, click Browse ( Figure B).

Once inside that folder, follow these steps: If you use Outlook 2007 – C:Program Files (x86)Microsoft OfficeOffice12 If you use Outlook 2010 – C:Program Files (x86)Microsoft OfficeOffice14 If you use Outlook 2013 – C:Program Files (x86)Microsoft OfficeOffice15 If you use Outlook 2016 – C:Program Files (x86)Microsoft Office If you use Outlook 2019 – C:Program Files (x86)Microsoft Office pst, follow these steps to run Scanpst on the file:Ĭlose Outlook and browse to one of these locations:

#Microsoft outlook issues and troubleshooting windows

This is handled through Windows Explorer settings. Note: You need to be able to see file extensions in order to know if your data file is a. This window will list all data files in use with Outlook.

Locate the data file in question (it will probably have the same name as your email address).

Select your data file from the list and click Open File Location ( Figure A).In the resulting window, click Data Files.Locate the Mail icon (depending on how Windows Explorer is set up, you might have to click the Users section to find the Mail icon).

ost), and both are susceptible to errors that can cause connectivity problems. Outlook can use two types of data files (.pst and. SEE: Cost comparison calculator: G Suite vs. Once that is solved, Outlook will be fine. If Outlook still cannot connect and you cannot reach any websites or internal resources, contact your IT department because you have a networking issue. If you open your web browser and cannot reach a website or internal resources, that’s most likely the problem. The issue could be caused by the computer having connectivity issues. I cannot tell you how many times I’ve seen Outlook connectivity issues resolve with a simple restart. You should restart MS Outlook and, if that fails, restart your computer.

#Microsoft outlook issues and troubleshooting how to

SEE: How to save time and expand features with Office add-ins (free PDF) (TechRepublic) Restart If it connects, your problem is resolved if not, move on to the next solution. If you’re using Outlook 2010 or higher, follow these steps:Īt the bottom of your Outlook window, you should see Trying To Connect…. If there is a check mark next to Work Offline, uncheck it, and you should be good to go. If you’re using Outlook 2007 or earlier, click the File menu.

#Microsoft outlook issues and troubleshooting Offline

Oftentimes when a client calls and says, “My email won’t work!” I find that Outlook was somehow set to offline mode. LEARN MORE: Office 365 Consumer pricing and features Uncheck offline mode We’ll start with the simplest tip and increase the difficulty as we go along.

These instructions don’t require a computer science degree to understand them, so just about anyone should be able to get MS Outlook re-connected to their Exchange server. The following step-by-step instructions make solving that connectivity loss a snap. SEE: How to work from home: IT pro’s guidebook to telecommuting and remote work (TechRepublic Premium) In other instances, troubleshooting is much more challenging…or so it seems. Sometimes troubleshooting the issue is as simple as closing Outlook and restarting. Microsoft Outlook is often rendered useless because it cannot connect to its Exchange server. Since then, we have added a video tutorial, updated steps in the Rebuild section, and updated the related resources. Editor’s note on March 18, 2019: This Outlook article was first published in September 2013.